How Long Does Delivery Take?

All orders are shipped from our United Kingdom warehouse. We endeavour to pick, pack and dispatch your order within 24-48 hours. For orders placed within the United Kingdom, please allow a further 1-3 business days to receive your order. Any orders within Europe, please allow a further 2-4 business days to receive your order. For orders within Australia or New Zealand, please allow up to 21 days for delivery. Please note, for remote destinations your delivery may take a little longer. 

Tracking Your Order

Upon dispatch of your order, a tracking number email/sms notification will be sent to you for ease of reference. You may track the progress of your shipment at anytime via our shipping partners portal. All parcels are sent via our courier Evri / DPD. Please note, orders are processed for delivery on working days only (Monday through Friday, excluding bank holidays).

COVID 19 Update 

All of our orders are currently being dispatched as normal. Due to COVID-19 there may be delays within delivery services, as transport capabilities may be reduced. Please follow your tracking number for the latest shipment time details and arrival date. Our warehouse and manufacturers are currently following all health guidelines to ensure all products are handled with care and shipped safely.

We are here to help

At Una Skin Ltd, customer service standards are very important to us. For any enquiries regarding your order please contact our customer service team at hello@skinbunny.co.uk and we will get back to you. 

International Customers 

If products are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your products reach their destination. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the buyer of the products, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the products are being imported. Please be aware that products may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your products will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

Delivery, Risk & Ownership

In the unlikely event that we fail to deliver the products within 30 calendar days of our dispatch confirmation (unless otherwise agreed as under sub-Clause 1 in section “Delivery, Risk and Ownership“), if any of the following apply you may cancel your order immediately:

• We have refused to deliver your products; or
• In light of all relevant circumstances, delivery within that time period was essential; or
• You told us when ordering the products that delivery within that time period was essential.

If you do not wish to cancel under sub-Clause 2 in section “Delivery, Risk and Ownership” or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may then cancel your order.

You may cancel all or part of your order under sub-Clauses 2 or 3 in section “Delivery, Risk and Ownership“. Any sums that you have already paid for cancelled products and their delivery will be refunded to you. Please note that if any cancelled products are delivered to you, you must return them to us or arrange with us for their collection. The customer will be expected to bear the cost of any return. 

Delivery shall be deemed complete once we have delivered the products to the address (including, where relevant, any alternative address) provided in your order.

The risk in the products shall remain with us until they come into the physical possession of you or a person identified by you to take possession of the products. Ownership of the products passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

 

Mobile Terms of Service

UNA Skin 

Last updated: March 14, 2024

The UNA Skin mobile message service (the "Service") is operated by UNA Skin (“UNA Skin”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to UNA Skin’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of UNA Skin through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with UNA Skin (WOO). Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Skinbunny or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other UNA Skin (WOO) mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Skinbunny or email hello@skinbunny.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.